by Wui-Gee Tan, Aileen Cater-Steel and Mark Toleman
This paper discusses an
implemented centralized IT service management model based on the ITIL
framework. It outlines the challenges and breakthroughs and confirms a set of factors contributing to a projects success while offering a learning opportunity for other organizations.
In order for a project to succeed it is important to
have the commitment of senior management, a project champion should be appointed
and the recognition for a change management strategy needs to be prepared.
The critical success approach was established to
outline a set of critical success factors "where things must go right in
order to successfully achieve objectives and goals." This list is made up
of 22 CFSs.
From this article I have learnt that
From this article I have learnt that
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